> When users invest effort in training, customizing, or directing AI systems, they're more likely to trust the results and value the output–even if the technical quality remains unchanged.
In my view, we're not yet at the point where the quality of the output from an AI-only service can match one that is AI + human. So, from a user psychology perspective (as you mention in the post) and a functional one, it makes so much more sense to keep the "human in the loop".
Great post.
This reminded me of this one from Noahpinion last year (this is the quote I always remember): https://open.substack.com/pub/noahpinion/p/what-if-everyone-is-wrong-about-what?r=2ilv0&selection=e2652e9c-2165-470e-8d26-9ffcffde9452&utm_campaign=post-share-selection&utm_medium=web
> When users invest effort in training, customizing, or directing AI systems, they're more likely to trust the results and value the output–even if the technical quality remains unchanged.
In my view, we're not yet at the point where the quality of the output from an AI-only service can match one that is AI + human. So, from a user psychology perspective (as you mention in the post) and a functional one, it makes so much more sense to keep the "human in the loop".
Agreed!
Love this. It's just another type of friction and less friction is not always better.