“AI agents using the same LLMs will have identical outputs within 2 years—it’s a race to the bottom.”
Let's do reverse engineering of when a customer comes to a chat bot
1. When they need any information
-How can we design an intuitive and empathetic and quick responsive chat bot is the P0 requirement
2. When they need any assistance
Why?
-some good ups happened
-some confusions
-some bad design issues and customer is not able to figure out the solution (this blind spots need to be taken care in next release)
3. SoS
- just directly get intouch with a customer asap
-quick resolution no fluff no options
Let's do reverse engineering of when a customer comes to a chat bot
1. When they need any information
-How can we design an intuitive and empathetic and quick responsive chat bot is the P0 requirement
2. When they need any assistance
Why?
-some good ups happened
-some confusions
-some bad design issues and customer is not able to figure out the solution (this blind spots need to be taken care in next release)
3. SoS
- just directly get intouch with a customer asap
-quick resolution no fluff no options