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When Sales discovers that you can measure customer centricity

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When Sales discovers that you can measure customer centricity

Leah Tharin
Oct 17, 2022
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When Sales discovers that you can measure customer centricity

www.leahtharin.com
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I absolutely love it when you look at adjacent teams and they suddenly start to develop an insight into how to measure customer centricity.

The below example is from Gong, an AI-based tooling company that can listen in on sales calls for analysis.

If you think about it, this is how we also structure product flows. We try to distribute the friction as much…

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