NPS is an awful, useless Metric for product teams.
They aren't on the same level.
You can absolutely love a product, and even recommend it but hate individual features about it.
The final number doesn't 'mean' anything. What should I do with an NPS of 40? Use the CES (Customer Effort Score) instead:
Asking hypothetical questions (Would you recommend...) are inherently risky for predictabili…
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